These Terms and Conditions govern the use of Rewards Catalogue offered by the Company. By accessing and using Rewards Catalogue and continuing to use the Company's services, the Client (hereinafter referred to as 'Client') agrees to comply with and be legally bound by these Terms and Conditions, which form an integral part of the Customer Agreement. The Client acknowledges that they have read, understood, and accepted these Terms and Conditions in their entirety. In the event of any conflict between these Terms and Conditions and the Customer Agreement, the Customer Agreement shall prevail.
1. Definitions
1.1. All terms used in these Terms and Conditions shall have the meanings defined in the Customer Agreement, as amended from time to time, unless otherwise specified herein.
1.2. In these Terms and Conditions, the following definitions apply:
1.2.1. Client means a person who has entered into a Customer Agreement with the Company.
1.2.2. Company means Keytech Limited, registered and governed by the law of Seychelles under business reg. number 8430672-1, licensed and regulated by the Seychelles Financial Services Authority under licence number SD131 operates the website elev8trade.net registered at address: CT House, Office 9A, Providence, Mahe, Seychelles.
1.2.3. Customer Agreement means the agreement entered into between the Client and the Company that outlines the Terms and Conditions governing the use of the Company's services, available at the following link: https://elev8trade.net/company/customer-agreement?broker=seychelles, as may be amended, updated, or replaced by the Company from time to time.
1.2.4. Rewards Catalogue means the section of the Client's Profile dedicated to Rewards available for claim through the Company's points system.
1.2.5. Reward Points mean an internal unit of measurement accumulated by the Client through supported in-product activities, including trading activity in real accounts, trading-related actions, and eligible non-trading tasks. Reward Points are used solely to determine eligibility for claiming Rewards under the Promotion. They have no monetary value and cannot be redeemed for cash or any cash equivalent.
1.2.6. Rewards mean the items, vouchers, or other non-cash rewards that may be claimed by the Client in exchange for Reward Points via Rewards Catalogue, as displayed in the Client's Profile.
1.2.7. Profile means a personal profile created by the Company for the Client within the Company's services. The Profile is for the Client's private use only and allows the Client to manage their personal information and all Trading Account settings.
1.2.8. Restricted Jurisdiction means any country, region, or territory in which the Company is not registered, licensed, permitted, or otherwise authorised to offer, promote, or market its services, including but not limited to CFD trading services, pursuant to applicable laws and regulations.
2. Rewards Catalogue overview
2.1. Rewards Catalogue is a section of the Client's Profile that enables eligible Clients to exchange Reward Points for Rewards, in accordance with these Terms and Conditions.
2.2. Rewards Catalogue is operated by the Company and is available only in those countries and regions where it is supported by the Company. Availability of Rewards Catalogue for a specific Client is indicated in the Client's Profile. The Company may extend, restrict, or otherwise modify the territorial availability of Rewards Catalogue at its sole discretion.
2.3. Rewards Catalogue may interact with other loyalty products and programs of the Company (including, without limitation, Status Program and Premium Status Program). For such Clients, the range of Rewards and related conditions may differ and will be displayed in Rewards Catalogue.
2.4. The Client may not transfer, assign, sell, or otherwise dispose of their access, Reward Points, or any related rights to Rewards Catalogue to any third party.
3. Eligibility and participation
3.1. To be eligible to access and use Rewards Catalogue, the Client must:
3.1.1. Reside in a country or region where Rewards Catalogue is available, as determined by the Company.
3.1.2. Not be prohibited from participation under applicable law or regulation.
3.2. The Company may extend or narrow access to Rewards Catalogue for specific countries or categories of Clients at its sole discretion without prior notice.
3.3. A Client obtains access to Rewards Catalogue by opening a real trading account with the Company and meeting any internal eligibility criteria set by the Company. No separate registration is required unless explicitly indicated in the Client's Profile.
3.4. Orders executed on demo accounts do not qualify for Reward Points and do not affect the Client's ability to claim Rewards through Rewards Catalogue.
3.5. In jurisdictions where the Company is not registered, licensed, or otherwise authorised to actively offer, promote, or market CFD trading services, access to Rewards Catalogue and any bonuses, incentives, prizes, or Rewards available through Rewards Catalogue are provided exclusively on the basis of reverse solicitation as required by applicable law.
3.6. By accessing or using Rewards Catalogue while being resident, domiciled, or located in a Restricted Jurisdiction, the Client expressly acknowledges and confirms that:
3.6.1. he or she has contacted and approached the Company entirely on his or her own exclusive initiative
3.6.2. he or she has not been subject to any form of marketing, advertising, promotion, inducement, or solicitation (directly or indirectly, including through affiliates, introducers, agents, or any third parties) by or on behalf of the Company in the Client's jurisdiction of residence or location
3.6.3. his or her initiative to participate in Rewards Catalogue originates solely from him or her.
3.7. Clients who are not resident, domiciled, or located in a Restricted Jurisdiction are not subject to the reverse solicitation requirements set out in this clause.
4. Reward Points accrual and retention
4.1. Reward Points are accrued based on the Client's activity within the Company's services. Unless otherwise specified in Rewards Catalogue, Reward Points may be earned through:
4.1.1. trading-related actions, including trading volume generated on real accounts
4.1.2. eligible non-trading tasks, as determined and communicated by the Company through Rewards Catalogue or other relevant sections of the Client's Profile.
4.2. Unless otherwise specified:
4.2.1. 1 traded lot = 1 Reward Point.
4.2.2. Only closed trades are counted towards Reward Points.
4.2.3. Order duration is not limited, unless otherwise stated in the Customer Agreement.
4.3. The Company may apply multipliers or special accrual rules to certain internal promotions, campaigns, instruments, specific activities, or time periods. Such multipliers or rules will be communicated in Rewards Catalogue and shall take effect once published.
4.4. Reward Points are displayed in the Client's Profile and are calculated in accordance with the Company's internal records. In the event of any discrepancy, the Company's records shall be considered final and binding.
4.5. Reward Points are an internal metric and:
4.5.1. have no monetary value
4.5.2. cannot be redeemed for cash, transferred, or exchanged
4.5.3. are used solely for determining eligibility to claim Rewards in Rewards Catalogue.
4.6. Temporary lock due to inactivity
4.6.1. If the Client does not accumulate at least one Reward Point within a continuous period of 30 (thirty) days, their Reward Points may be temporarily locked and become unavailable for use.
4.6.2. To unlock Reward Points, the Client must accumulate at least one Reward Point within 180 (one hundred and eighty) days from the date of the lock.
4.7. Burning of Reward Points due to prolonged inactivity
4.7.1. If the Client does not accumulate at least one Reward Point within a continuous period of 180 (one hundred and eighty) days, all Reward Points accrued by the Client may be permanently cancelled ('burned'), provided that the Company shall notify the Client, via the Client's Profile or other durable medium, no later than 14 (fourteen) days before the Reward Points are burned.
4.7.2. Once Reward Points are burned due to inactivity, they cannot be restored or compensated in any form. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any other form of redress in relation to burned Reward Points.
4.8. The Company reserves the right to cancel or adjust Reward Points that were credited in error, obtained in violation of these Terms and Conditions or the Customer Agreement, or in any other improper manner.
4.9. The Rewards Catalogue and Reward Points are a loyalty feature offered by the Company. Although Reward Points may accrue in connection with trading activity (including on a per-lot basis), the Reward Points and Rewards are not intended to induce the Client to trade beyond their means, risk appetite, or investment objectives, or to trade more frequently or in larger size than the Client would otherwise consider appropriate. The Company operates the Rewards Catalogue consistently with its conflicts of interest and inducements policies, applicable Conduct of Business requirements, and its obligation to act in the Client's best interests. The Client should not increase their trading activity solely for the purpose of earning Reward Points.
4.10. Participation in the Rewards Catalogue does not affect, replace, or waive the Company's client classification, appropriateness, or other obligations under applicable law, and does not constitute investment advice, a personal recommendation, or an inducement to enter into any particular transaction. The Client remains solely responsible for their own trading decisions.
5. Rewards
5.1. The Rewards available through Rewards Catalogue, including their descriptions and the required number of Reward Points for redemption, are displayed in Rewards Catalogue. The list of Rewards and their availability may vary depending on the Client's region and other circumstances determined by the Company.
5.2. A Reward may be claimed by the Client if the Client has accumulated the minimum number of Reward Points required for that Reward. Upon claiming a Reward, the corresponding number of Reward Points will be deducted from the Client's balance. The Company reserves the right to amend the number of Reward Points required to claim any Reward at its sole discretion at any time. The change takes effect from the moment it is published in Rewards Catalogue.
5.3. Unless otherwise specified, each type of Reward may be claimed no more than once per 30 (thirty) days calendar month per Client. Any additional limits or conditions will be indicated in Rewards Catalogue.
5.4. For Clients who participate in the Status Program, the list of available Rewards may be extended or modified based on the Client's Status or other conditions within that program. Any such additional Rewards will be displayed in Rewards Catalogue.
5.5. Rewards and rights to claim Rewards through Rewards Catalogue cannot be exchanged or transferred to other persons.
5.6. If a specific Reward is unavailable, discontinued, or cannot be delivered due to circumstances beyond the Company's control, the Company may, at its sole discretion:
5.6.1. offer an alternative Reward of equal or comparable value
5.6.2. cancel the Reward order and return the Reward Points spent on that Reward.
5.7. Reward vouchers or Reward certificates
5.7.1. May only be used in accordance with the terms of the issuer of the voucher or certificate.
5.7.2. Are generally valid only in the country chosen by the Client at the time of ordering, unless otherwise specified in the Reward description.
5.7.3. Are not returnable or refundable by the Company once issued.
5.8. Images and descriptions used in marketing materials are for illustrative purposes only and may not fully represent the actual Reward. The actual Reward may differ in appearance or specification.
5.9. For clothing items, product descriptions include body measurements corresponding to each available size. By placing an order for such a Reward, the Client acknowledges and confirms that they have reviewed these measurements and selected a suitable size. Once an order is created, changing the size is not possible, including after receiving and trying on the Reward. By creating an order in Rewards Catalogue, the Client confirms they have read the body measurements and chosen an appropriate size. The Company reserves the right to resolve uncertain sizing disputes on a case-by-case basis.
5.10. When ordering electronic Rewards, the Client agrees that the device may include pre-installed applications and files, including but not limited to personalised features such as wallpapers, lock screen images, and startup or shutdown animations associated with the Company. These customisations enhance the user experience and do not involve the collection or storage of personal data. By creating an order in Rewards Catalogue, the Client confirms that they have read and accepted these conditions.
5.11. In the event of defects, damage, or failure of a Reward, the applicable replacement, repair, or cancellation rules (including any time limits for reporting issues) will be specified in the Reward description or in Rewards Catalogue. Where permitted, the Company may either replace the Reward or cancel the Reward order and return the Reward Points used to claim it. The same rules apply to the replacement of Rewards in the event of damage or failure, as specified in Clauses 6 and 7 of these Terms and Conditions.
5.12. The Company does not issue invoices for Rewards and is not responsible for any tax or reporting obligations that may arise for the Client in connection with receiving a Reward. Any applicable taxes, fees, or charges are the Client's responsibility.
5.13. If cross-border delivery of a Reward requires additional documentation or permits for customs clearance, the Client must provide them upon request of the customs authority.
5.14. The Company is not liable for loss, corruption, damage, or any security issues arising from or in connection with the Client's use of the Rewards.
6. Reward delivery
6.1. Once a Reward has been successfully claimed through Rewards Catalogue, the Company will arrange for its provision and delivery to the Client in accordance with the delivery method and approximate delivery time indicated in the Client's Profile. As a general rule, the Company will endeavour to deliver Rewards within 8 (eight) weeks from the date of the claim. Delivery times are indicative and may vary due to shipping delays, customs procedures, or other circumstances beyond the Company's control. For Rewards shipped from abroad, delivery times are approximate and may vary due to international shipping delays, customs clearance, or other unforeseen circumstances.
6.2. Only the Client who claimed the Reward may be designated as the recipient. The delivery address must be located in the country where Rewards Catalogue is available and as selected by the Client at the time of ordering.
6.3. The Client is responsible for providing accurate and complete delivery details. If the Client provides incorrect or incomplete delivery information, the Company does not guarantee successful delivery and may cancel the Reward order. In such a case, the Company may, at its discretion, return the Reward Points to the Client's account.
6.4. If the Client does not respond to calls from the delivery service, the Company may request the Client to update the delivery address and contact information. If the Client fails to update the information within 1 (one) week, or if the updated information remains incorrect, the Company may cancel the order and return the Reward Points used to claim the Reward.
6.5. After a Reward has been claimed, the Client may not be able to change the delivery address or contact information. Any exceptions or additional options will be shown in Rewards Catalogue.
6.6. The courier may require the Client to sign a delivery document, provide a one-time password (OTP), or comply with other verification procedures of the delivery company. If the Client refuses or fails to comply, the courier may not deliver the Reward. In such a case, the Reward may be returned, and the Company may restore the Reward Points used to claim it.
6.7. The Reward must be personally handed to the Client by the courier. In areas where direct handover to the Client is not possible (for example, certain closed compounds or guarded buildings), the Reward may be left with building personnel (such as a guard), and the courier will inform the Client. In such cases, responsibility for the Reward passes to the Client upon handover to the designated location.
6.8. Any additional state levies, customs duties, or documentation requirements related to cross-border delivery of the Reward may be borne by the Client, unless otherwise specified. Where applicable, the Company may refund such levies upon receipt of appropriate proof of payment from the Client, subject to any conditions specified by the Company.
6.9. In case the Reward was damaged during shipment, the Company undertakes to replace such Reward provided that the Client reports the damage and submits photographic or video proof to Customer Support within 7 (seven) days from the delivery date.
6.10. In order to ensure proper verification of any claims regarding missing, damaged, or incorrectly supplied Rewards, the Client is advised to record a clear video of the unpacking process at the time of delivery. The video should begin before the package is opened and must show:
6.10.1. the external condition of the package
6.10.2. the unsealing of the package
6.10.3. the inspection of all items inside.
6.11. Claims submitted without such a video will be considered based on the evidence available. Please note that the presence of a complete unpacking video will allow for faster and more accurate resolution of the Client's complaint.
7. Reward malfunctions
7.1. In case of a malfunction of an electronic Reward that is not related to violation of maintenance or usage conditions specified in the Reward's service manual or on the manufacturer's website:
7.1.1. The Company will replace branded electronic Rewards (electronic items that bear the trademark, brand name, or logo of the Company or any of its affiliated entities) if the Client reports the issue to Customer Support within 105 (one hundred and five) days from the date it was shipped (delivery time included).
7.1.2. The Company will replace non-branded electronic Rewards if the Client reports the issue to Customer Support within 45 (forty-five) days from the date it was shipped (delivery time included).
7.1.3. If the manufacturer provides a warranty for the electronic Reward, the Client must contact the manufacturer's authorised service centre in their region, the details of which can be found on the manufacturer's official website. In such cases, all issues are handled by the manufacturer in accordance with its warranty obligations.
7.1.4. If the issue cannot be resolved by the manufacturer, or if the manufacturer refuses service for reasons not related to the Client's misuse or violation of maintenance or usage conditions, the Client is entitled to contact the Company with a request for replacement of the Reward. In such cases, the Client must provide an official written statement on the authorised service centre's official letterhead indicating the reason for the refusal of repair or replacement.
8. Misuse and restrictions
8.1. The Company reserves the right, at its sole discretion, to restrict the Client's access to Rewards Catalogue, cancel Reward Points, or declare any Reward invalid, if it reasonably believes that the Client:
8.1.1. Engaged in abusive, fraudulent, or manipulative trading practices, including but not limited to arbitrage trading, exploitation of price or quote failures, or opening opposite high-volume orders on correlated instruments across multiple accounts with the intention of obtaining an unfair advantage.
8.1.2. Used multiple accounts, IP matches, or other technical means to circumvent the rules related to Reward Points or Rewards Catalogue.
8.1.3. Provided false or misleading information, including with respect to delivery details.
8.1.4. Violated these Terms and Conditions, the Customer Agreement, or any other applicable Company policies.
8.1.5. Engaged in any other conduct that the Company considers to be cheating or contrary to the spirit or integrity of Rewards Catalogue.
8.2. All trading techniques and Expert Advisors (EAs) are generally allowed. However, the Company may treat any use of these as grounds for restriction or disqualification if they are used in a manner that constitutes abuse, fraud, or exploitation of technical issues.
8.3. The Company may cancel any previously granted Reward if it later discovers direct or indirect evidence of attempted fraudulent operations or manipulation connected with Reward Points or Rewards Catalogue.
8.4. Each Client agrees to provide authentic and accurate information in connection with access to Rewards Catalogue and the receipt of Rewards. Failure to do so may result in restriction and/or cancellation of Reward Points and Rewards.
9. Changes and termination
9.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate Rewards Catalogue, in whole or in part, at any time, providing reasonable prior notice to the Client where practicable. Any such amendments will be effective immediately upon posting on the Company's website or in the Client's Profile.
9.2. The Company may at any time change:
9.2.1. the list of available Rewards
9.2.2. the amount of Reward Points required to claim a Reward
9.2.3. the accrual rules or multipliers for Reward Points
9.2.4. the territorial availability or eligibility criteria for Rewards Catalogue.
9.3. In the event of any conflict between these Terms and Conditions and any version published on the Company's website or in the Client's Profile, the most recent version shall prevail.
9.4. The Client is responsible for regularly reviewing these Terms and Conditions. Continued use of Rewards Catalogue after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
9.5. Rewards Catalogue may be terminated by the Company without prior notice. In such a case, the Company may, at its discretion, set a final period for using remaining Reward Points and claiming Rewards, or may cancel remaining Reward Points without compensation.
10. Intellectual property
10.1. All intellectual property rights, including but not limited to trademarks, logos, trade names, branding elements, designs, content, and materials made available through Rewards Catalogue or incorporated into any Rewards (collectively, 'Intellectual Property'), are owned by the Company or its licensors.
10.2. Certain Rewards provided through Rewards Catalogue may contain or display the Company's trademarks, branding, or other Intellectual Property. Such inclusion does not grant the Client any rights, title, or license to use the Intellectual Property beyond personal, non-commercial use of the Reward as intended.
10.3. The Client agrees not to reproduce, copy, distribute, modify, disassemble, reverse engineer, commercialise, resell, or otherwise use the Company's Intellectual Property—whether displayed digitally, included in Rewards Catalogue, or applied to or embedded within any Reward—without the Company's prior written consent.
10.4. Any commercial use, marketing use, resale, or redistribution of Rewards containing the Company's Intellectual Property is strictly prohibited unless explicitly authorised by the Company in writing.
10.5. The Company reserves all rights not expressly granted under these Terms and Conditions. Any unauthorised use of the Company's Intellectual Property may result in suspension of access to Rewards Catalogue, cancellation of Rewards, disqualification from Company programs, and may give rise to legal action.
11. Limitation of liability
11.1. To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages, losses, or expenses incurred by the Client in connection with their use of Rewards Catalogue or any Reward, including but not limited to:
11.1.1. system malfunctions, technical failures, delays, interruptions, or unavailability of the Company's services or delivery services
11.1.2. loss, damage, or corruption of a Reward after successful delivery in accordance with these Terms and Conditions
11.1.3. any issues arising from the Client's use, misuse, or inability to use a Reward
11.1.4. any losses, claims, or liabilities arising from the Client's failure to comply with reverse solicitation requirements or resulting from the provision of inaccurate, incomplete, or misleading information regarding their jurisdiction, residency status, or initiative to contact the Company.
11.2. The Company shall not be liable for any failure or delay in performance of its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, wars, civil disturbances, or other events of force majeure.
11.3. Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law.
12. Data sharing
12.1. The Rewards available through Rewards Catalogue may be provided directly by the Company or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment, shipment, or activation of such Rewards (collectively, 'Service Providers'), each of whom shall be contractually bound to protect such personal data to a standard consistent with the Data Protection Act, 2023. Information about specific Service Providers involved in delivering or processing a particular Reward may be displayed in the Rewards Catalogue section of the Client's Profile.
12.2. In connection with the provision of Rewards under Rewards Catalogue, the Company may be required to transfer the Client's personal data to the relevant Service Providers for purposes limited to: processing Reward orders, arranging delivery, handling subscriptions, warranty services, and other operational activities necessary for the fulfilment of the Reward, or any other purpose specifically described in the Company's Privacy Policy.
12.3. The Company will ensure that any personal data shared with Service Providers is limited to the minimum necessary to provide the respective services. Any such data sharing will be carried out in accordance with the Customer Agreement, the Company's Privacy Policy, and any other applicable policies of the Company, and with the Data Protection Act, 2023, including its requirements concerning cross-border transfer of personal data.
12.4. The Client acknowledges and agrees to the sharing of their personal data with Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the processing and delivery of Rewards through Rewards Catalogue.
12.5. If required by law or by the policies of specific Service Providers, the Client agrees to reasonably cooperate in providing any additional consents, confirmations, or authorisations necessary to enable the Company to transfer their personal data to Service Providers.
12.6. The Client acknowledges that failure to provide the necessary consents or accurate personal information may result in the Client's inability to receive the specific certain Rewards for which such consent or information is required, or may lead to delays, cancellation of that specific Reward order, or restoration of the Reward Points used for that order, at the Company's discretion.
12.7. Unless otherwise notified, and where permitted by applicable law, the Company may also use and publish the Client's personal information for marketing and promotional purposes, on the basis of the Company's legitimate interest in maintaining its relationship with the Client, in accordance with the Company's Privacy Policy The Client may object to or opt out of such use at any time by the means described in the Privacy Policy.
13. General terms
13.1. The Client is solely responsible for any taxes, duties, fees, or other charges that may apply to the Rewards or benefits derived from the use of Rewards Catalogue, as required by applicable law. The Company shall not be liable for any such taxes or fees.
13.2. All disputes and disagreements arising from or in connection with Rewards Catalogue shall be governed by, and resolved in accordance with, the laws and procedures set forth in the Customer Agreement.
13.3. The Company may assign its rights and/or obligations under these Terms and Conditions to any affiliate or third-party provider at its discretion, provided that any assignee of the Company's obligations shall expressly assume performance of those obligations, and the Company shall provide reasonable notice of such assignment to the Client.
13.4. If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction or due to applicable local law or regulatory requirements in a specific jurisdiction, such provision shall be deemed severed only with respect to Clients resident, domiciled, or located in that jurisdiction. This shall not affect the validity or enforceability of the remaining provisions for Clients in any other jurisdiction, which shall remain in full force and effect. The Company may introduce alternative terms or conditions applicable to Clients in such jurisdictions to ensure compliance with local legal or regulatory requirements.
13.5. Any matters not explicitly addressed in these Terms and Conditions shall be governed by the provisions of the Customer Agreement and any other relevant documents or policies of the Company.
13.6. The Client may contact the Company's Customer Support via [email protected] for any issues, questions, or concerns related to Rewards Catalogue.
13.7. Risk warning. Trading in securities, derivatives, and other leveraged financial instruments carries a high level of risk and may result in the loss of all invested capital, and may not be suitable for all investors. Participation in the Rewards Catalogue does not reduce these risks. The Client should ensure they understand the risks involved and seek independent advice where necessary.